Survey management as a tool for quality measurement and feedback in the School of Trading and Management Victoria

Survey management as a tool for quality measurement and feedback in the School of Trading and Management Victoria

Quality in customer service has become an essential tool in organizations. For this reason, the present study aims to develop a technological tool that allows monitoring and follow-up of the measu- rement of customer satisfaction in higher education schools. For this purpose, key personnel from diff...

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Главные авторы:	Coronado-Briceño, Jesús Abner, Jiménez-Frausto, Perla San Juana, Ábrego-Almazán, Demián
Формат:	Online
Язык:	spa
Опубликовано:	Universidad Autónoma de Tamaulipas 2018
Online-ссылка:	https://educiencia.uat.edu.mx/index.php/Educiencia/article/view/32
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