Qualitative perspective of human resources practices in service companies: Monterrey' Hotel Industry

Qualitative perspective of human resources practices in service companies: Monterrey' Hotel Industry

This research has the purpose of show the trends and current practices related to the human resources management, that are observed in the hospitality management sector in the metropolitan area of the city of Monterrey. The tourism industry is one of the main economic activities worldwide. Currently...

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Main Authors: Madero, Sergio, Navarrete, Francisco
Format: Online
Language:spa
Published: ACACIA A.C. 2019
Online Access:https://cienciasadmvastyp.uat.edu.mx/index.php/ACACIA/article/view/224
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spelling oai:ojs2.cienciasadmvastyp.uat.edu.mx:article-2242019-10-29T18:35:00Z Qualitative perspective of human resources practices in service companies: Monterrey' Hotel Industry Perspectiva cualitativa de las prácticas de recursos humanos en empresas de servicios: Sector hotelero Monterrey Madero, Sergio Navarrete, Francisco This research has the purpose of show the trends and current practices related to the human resources management, that are observed in the hospitality management sector in the metropolitan area of the city of Monterrey. The tourism industry is one of the main economic activities worldwide. Currently the problem of human resources that affects these sector it has been forgotten, the results show that no attention is paid to the processes of growth and development of personnel and this causes problems of motivation, turnover, poor service, and therefore a bad workplace environment, having a very attractive area of opportunity from a business perspective. La presente investigación tiene la finalidad de mostrar las tendencias y prácticas actuales en cuanto a la administración de los recursos humanos que se observan en el sector hotelero en el área metropolitana de la ciudad de Monterrey. La industria turística es una de las principales actividades económicas a nivel mundial. Actualmente la problemática de recursos humanos que afecta al sector hotelero es olvidada, los resultados encontrados muestran que no se pone atención a los procesos de crecimiento y desarrollo de personal y esto causa problemas de motivación, rotación de personal, mal servicio, y por consiguiente un mal ambiente de trabajo, teniendo un área de oportunidad muy atractiva desde la perspectiva de negocios. ACACIA A.C. 2019-10-29 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Artículo revisado por pares application/pdf text/html https://cienciasadmvastyp.uat.edu.mx/index.php/ACACIA/article/view/224 Ciencias Administrativas. Teoría y Praxis; Vol 15 No 1 (2019): ENERO - JUNIO; 111 - 124 Ciencias Administrativas. Teoría y Praxis; Vol. 15 Núm. 1 (2019): ENERO - JUNIO; 111 - 124 2683-1465 2683-1457 spa https://cienciasadmvastyp.uat.edu.mx/index.php/ACACIA/article/view/224/249 https://cienciasadmvastyp.uat.edu.mx/index.php/ACACIA/article/view/224/250
institution CIENCIAS ADMINISTRATIVAS
collection OJS
language spa
format Online
author Madero, Sergio
Navarrete, Francisco
spellingShingle Madero, Sergio
Navarrete, Francisco
Qualitative perspective of human resources practices in service companies: Monterrey' Hotel Industry
author_facet Madero, Sergio
Navarrete, Francisco
author_sort Madero, Sergio
title Qualitative perspective of human resources practices in service companies: Monterrey' Hotel Industry
title_short Qualitative perspective of human resources practices in service companies: Monterrey' Hotel Industry
title_full Qualitative perspective of human resources practices in service companies: Monterrey' Hotel Industry
title_fullStr Qualitative perspective of human resources practices in service companies: Monterrey' Hotel Industry
title_full_unstemmed Qualitative perspective of human resources practices in service companies: Monterrey' Hotel Industry
title_sort qualitative perspective of human resources practices in service companies: monterrey' hotel industry
description This research has the purpose of show the trends and current practices related to the human resources management, that are observed in the hospitality management sector in the metropolitan area of the city of Monterrey. The tourism industry is one of the main economic activities worldwide. Currently the problem of human resources that affects these sector it has been forgotten, the results show that no attention is paid to the processes of growth and development of personnel and this causes problems of motivation, turnover, poor service, and therefore a bad workplace environment, having a very attractive area of opportunity from a business perspective.
publisher ACACIA A.C.
publishDate 2019
url https://cienciasadmvastyp.uat.edu.mx/index.php/ACACIA/article/view/224
work_keys_str_mv AT maderosergio qualitativeperspectiveofhumanresourcespracticesinservicecompaniesmonterreyhotelindustry
AT navarretefrancisco qualitativeperspectiveofhumanresourcespracticesinservicecompaniesmonterreyhotelindustry
AT maderosergio perspectivacualitativadelaspracticasderecursoshumanosenempresasdeserviciossectorhoteleromonterrey
AT navarretefrancisco perspectivacualitativadelaspracticasderecursoshumanosenempresasdeserviciossectorhoteleromonterrey
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