Strategies for technological change: experiences in the Mexican public sector

Given the importance on Technology Change Management (TCM) to gain the benefits of IT as managerial process enabler, theories and methodologies that provide a working framework are increasingly relevant to research and practice. An innovative approach is the use of Action Research Method as a means...

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Main Authors:	Erosa-Martín, Victoria Eugenia, Almaraz-Smer, Germán
Format:	Online
Language:	eng
Published:	Universidad Autónoma de Tamaulipas 2009
Online Access:	https://revistaciencia.uat.edu.mx/index.php/CienciaUAT/article/view/356
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spelling	oai:ojs.pkp.sfu.ca:article-3562017-11-21T15:45:08Z Strategies for technological change: experiences in the Mexican public sector Estrategias para el cambio tecnológico: experiencia en el sector público mexicano Erosa-Martín, Victoria Eugenia Almaraz-Smer, Germán Technology change research in action managment of technology. Cambio tecnológico investigación en acción administración de tecnología. Given the importance on Technology Change Management (TCM) to gain the benefits of IT as managerial process enabler, theories and methodologies that provide a working framework are increasingly relevant to research and practice. An innovative approach is the use of Action Research Method as a means to conduct Technology Change in public/civil organizations. This paper presents the results obtained in a TCM process conducted to implement an ERP type of system to be operated by more than 200 users in around 100 organizational units of a single public organization. In a two years time period, the method´s double loop reveal positive results of the TCM strategy and its flexibility to work under diverse contexts. This view overcomes the traditional systems perspective in which Technology Change is limited to the system´s operation without considering the user´s requirements and/or technology competences. Important direct and derivative benefits resulted from the successful technology implementation. Por la importancia que tiene la Administración del Cambio Tecnológico (CT) para obtener beneficios de la habilitación de procesos con Tecnologías de Información (IT), las teorías y los métodos que proporcionan referentes para el trabajo de implementación de la tecnología son cada día más relevantes para la investigación y la práctica. Un enfoque innovador es el uso del Método de Investigación en Acción (IA) para conducir el Cambio Tecnológico en contextos de administración pública. Este artículo presenta los resultados del proceso de CT conducido para implementar un sistema tipo ERP (Enterprise Resource Planning) a ser operado por más de 200 usuarios en casi 100 unidades organizacionales de una sola institución del sector público de México. La contrastación de dos años que muestra el double loop del método revela resultados positivos de la estrategia de Cambio Tecnológico seguida, y su flexibilidad para trabajar en diversos contextos. Esta metodología rebasa la perspectiva tradicional de sistemas en la cual el Cambio Tecnológico se limita a la operación del sistema sin considerar los requerimientos del usuario y/o las competencias tecnológicas de la organización. La exitosa implementación de la tecnología produjo importantes beneficios directos en términos de eficiencia en el manejo de recursos, así como beneficios derivados en cuanto a cumplimiento de rezagos acumulados y nuevas disposiciones normativas para la operatividad. Universidad Autónoma de Tamaulipas 2009-12-31 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://revistaciencia.uat.edu.mx/index.php/CienciaUAT/article/view/356 CienciaUAT; Vol. 4 No. 2: October-December 2009; 52-59 CienciaUAT; Vol. 4 No. 2: Octubre-Diciembre 2009; 52-59 2007-7858 2007-7521 eng https://revistaciencia.uat.edu.mx/index.php/CienciaUAT/article/view/356/167
institution	CIENCIA UAT
collection	OJS
language	eng
format	Online
author	Erosa-Martín, Victoria Eugenia Almaraz-Smer, Germán
spellingShingle	Erosa-Martín, Victoria Eugenia Almaraz-Smer, Germán Strategies for technological change: experiences in the Mexican public sector
author_facet	Erosa-Martín, Victoria Eugenia Almaraz-Smer, Germán
author_sort	Erosa-Martín, Victoria Eugenia
title	Strategies for technological change: experiences in the Mexican public sector
title_short	Strategies for technological change: experiences in the Mexican public sector
title_full	Strategies for technological change: experiences in the Mexican public sector
title_fullStr	Strategies for technological change: experiences in the Mexican public sector
title_full_unstemmed	Strategies for technological change: experiences in the Mexican public sector
title_sort	strategies for technological change: experiences in the mexican public sector
description	Given the importance on Technology Change Management (TCM) to gain the benefits of IT as managerial process enabler, theories and methodologies that provide a working framework are increasingly relevant to research and practice. An innovative approach is the use of Action Research Method as a means to conduct Technology Change in public/civil organizations. This paper presents the results obtained in a TCM process conducted to implement an ERP type of system to be operated by more than 200 users in around 100 organizational units of a single public organization. In a two years time period, the method´s double loop reveal positive results of the TCM strategy and its flexibility to work under diverse contexts. This view overcomes the traditional systems perspective in which Technology Change is limited to the system´s operation without considering the user´s requirements and/or technology competences. Important direct and derivative benefits resulted from the successful technology implementation.
publisher	Universidad Autónoma de Tamaulipas
publishDate	2009
url	https://revistaciencia.uat.edu.mx/index.php/CienciaUAT/article/view/356
work_keys_str_mv	AT erosamartinvictoriaeugenia strategiesfortechnologicalchangeexperiencesinthemexicanpublicsector AT almarazsmergerman strategiesfortechnologicalchangeexperiencesinthemexicanpublicsector AT erosamartinvictoriaeugenia estrategiasparaelcambiotecnologicoexperienciaenelsectorpublicomexicano AT almarazsmergerman estrategiasparaelcambiotecnologicoexperienciaenelsectorpublicomexicano
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Strategies for technological change: experiences in the Mexican public sector

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