The relationship between service quality, customer satisfaction, and customer loyalty: A case study of a trading company in Mexico

The relationship between service quality, customer satisfaction, and customer loyalty: A case study of a trading company in Mexico

Service quality is considered an alternative for companies to obtain a competitive and sustainable advantage in a globalized economic environment. Small and medium-sized enterprises must offer a higher quality of service than large companies, and thus obtain customer preference. The objective of thi...

Kaydedildi:

Detaylı Bibliyografya
Asıl Yazarlar:	Silva-Treviño, Juan Gilberto, Macías-Hernández, Bárbara Azucena, Tello-Leal, Edgar, Delgado-Rivas, Jesús Gerardo
Materyal Türü:	Online
Dil:	spa
Baskı/Yayın Bilgisi:	Universidad Autónoma de Tamaulipas 2021
Online Erişim:	https://revistaciencia.uat.edu.mx/index.php/CienciaUAT/article/view/1369
Etiketler:	Etiketle Etiket eklenmemiş, İlk siz ekleyin!

Benzer Materyaller

Exploring the effects of acquired specific competencies on the satisfaction of international trade and customs university students
Yazar:: Rangel-Lyne, Lucirene, ve diğerleri
Baskı/Yayın Bilgisi: (2022)

Factors that quantify the perception of quality in customer service in a Mexican restaurant
Yazar:: Becerra-Godínez†, Juan Alexis, ve diğerleri
Baskı/Yayın Bilgisi: (2022)

Doctrinal aspects of the National Customs Agency of Mexico
Yazar:: Bello-Gallardo, Nohemí, ve diğerleri
Baskı/Yayın Bilgisi: (2023)

Relationships between McGregor’s X and Y theory, compensation form, and job satisfaction
Yazar:: Madero-Gómez, Sergio M., ve diğerleri
Baskı/Yayın Bilgisi: (2018)

THEORETICAL ANALYSIS OF THE RELATIONSHIP BETWEEN STYLES OF PURCHASE, MATERIAL VALUES AND SATISFACTION WITH LIFE IN ADOLESCENCE
Yazar:: Castellanos, Luis Mario, ve diğerleri
Baskı/Yayın Bilgisi: (2016)

Marketing of services and guest satisfaction in the hotel industry. Literature review
Yazar:: Monroy-Ceseña, Mauro Alejandro, ve diğerleri
Baskı/Yayın Bilgisi: (2024)

Relationship between language disorders and malocclusions
Yazar:: Acosta, Luz Beatriz
Baskı/Yayın Bilgisi: (2006)

Qualitative perspective of human resources practices in service companies: Monterrey' Hotel Industry
Yazar:: Madero, Sergio, ve diğerleri
Baskı/Yayın Bilgisi: (2019)

La relación entre la calidad en el servicio, satisfacción del cliente y lealtad del cliente: un estudio de caso de una empresa comercial en México
Yazar:: GILBERTO SILVA-TREVIÑO, ve diğerleri
Baskı/Yayın Bilgisi: (2021)

Survey management as a tool for quality measurement and feedback in the School of Trading and Management Victoria
Yazar:: Coronado-Briceño, Jesús Abner, ve diğerleri
Baskı/Yayın Bilgisi: (2018)

Relationship between arterial hypertension and central obesity in mothers
Yazar:: Araujo-Contreras, Jesús María, ve diğerleri
Baskı/Yayın Bilgisi: (2015)

Theoretical model for understanding the relationship between resident types and sustainability in tourist communities
Yazar:: Arango-Ramírez, Paola Miriam, ve diğerleri
Baskı/Yayın Bilgisi: (2024)

Quality service schemes (QOS) for mobile cellphones communication networks
Yazar:: Méndez, Aldo, ve diğerleri
Baskı/Yayın Bilgisi: (2007)

Professional motivation and satisfaction of Mexican elementary school EFL teachers in a context of reform
Yazar:: Roux, Ruth
Baskı/Yayın Bilgisi: (2018)

Identification of emerging competences in the labor field: a multi-case study in the construction and service industries
Yazar:: Lladó Lárraga, Dora María, ve diğerleri
Baskı/Yayın Bilgisi: (2019)

PERSONAL VALUES AND ORGANIZATIONAL COMMITMENT: MORE THAN A SIMPLE RELATIONSHIP
Yazar:: Osorio Jaramillo, Liliana Del Rocío, ve diğerleri
Baskı/Yayın Bilgisi: (2016)

Importance of logistics performance in Mexican foreign trade. Brief analysis of the period 2010-2016
Yazar:: Nava-Aguirre, Karla María, ve diğerleri
Baskı/Yayın Bilgisi: (2020)

Sexual and reproductive health between male and female high school students: a descriptive study.
Yazar:: URDIALES-IBARRA, MARÍA ELENA, ve diğerleri
Baskı/Yayın Bilgisi: (2023)

Sexual and reproductive health between male and female high school students: a descriptive study.
Yazar:: URDIALES-IBARRA, MARÍA ELENA, ve diğerleri
Baskı/Yayın Bilgisi: (2023)

Development of an ABC Cost System as a Strategy for the Decision Making Improvement in an Agri-food Sector Company
Yazar:: Rodríguez- Mazahua, Nidia, ve diğerleri
Baskı/Yayın Bilgisi: (2020)

The relationship of knowledge management (KM) and organizational culture (OC): A theoretical review
Yazar:: Magdaleno Elizondo, José Guadalupe, ve diğerleri
Baskı/Yayın Bilgisi: (2020)

Human Rights and Animal Rights, a Relationship of Dignity. Case Study: Mexico
Yazar:: Gómez Esquivel, Claudia Ivette
Baskı/Yayın Bilgisi: (2024)

Food reinforcement function after deprivation on eating behavior in rats: a link between motivation and conditions
Yazar:: Díaz-Reséndiz, Felipe de Jesús
Baskı/Yayın Bilgisi: (2013)

Food reinforcement function after deprivation on eating behavior in rats: a link between motivation and conditions
Baskı/Yayın Bilgisi: (2017)

Training in Accounting Information Systems for Users’ Satisfaction and Decision Making
Yazar:: JOSE MELCHOR MEDINA QUINTERO, ve diğerleri
Baskı/Yayın Bilgisi: (2020)

The collaboration of the private sector in the North American Free Trade Agreement renegotiation. Analysis of the Mexican automotive industry
Yazar:: Nava-Aguirre, Karla Maria
Baskı/Yayın Bilgisi: (2021)

Association patterns between plant cover and soil quality of the coastal dune scrubland in Ria Lagartos Reserve, Yucatan
Yazar:: Leirana-Alcocer, Jorge Leandro, ve diğerleri
Baskı/Yayın Bilgisi: (2014)

Analysis of the strategic prospect of SMEs that provide services or auto parts in the automotive industry in Queretaro
Yazar:: Sánchez Rayas, Francisco
Baskı/Yayın Bilgisi: (2021)

Job Satisfaction and Home Office: the Case of Employees at Yazaki Componentes de México, in Durango
Yazar:: Gómez Romero, José Gerardo Ignacio, ve diğerleri
Baskı/Yayın Bilgisi: (2023)

Teacher training in Latin America: between reproduction and resistance.
Yazar:: Ávila Sánchez, Rocío Jazmín, ve diğerleri
Baskı/Yayın Bilgisi: (2022)

Internal and external factors of business growth in Mexican micro companies
Yazar:: Bernal Dominguez, Deyanira
Baskı/Yayın Bilgisi: (2019)

Link of technological upper secundary practitioners with the needs of companies in Mexico
Yazar:: Boeta González, Susana, ve diğerleri
Baskı/Yayın Bilgisi: (2019)

Ecosystem R + D + i: Development of technology-based companies
Yazar:: Carmina Caballero, Frida; Universidad Autónoma de Tamaulipas
Baskı/Yayın Bilgisi: (2019)

Advisory and support service for basic education schools in Mexico: pedagogical support in the Justo Sierra primary school.
Yazar:: Jasso Gaona, Carlos Alberto
Baskı/Yayın Bilgisi: (2024)

The Impact of Stress and the Working Environment on Job Satisfaction and Decision Making among Women Entrepreneurs in Mexico
Yazar:: JOSE MELCHOR MEDINA QUINTERO, ve diğerleri
Baskı/Yayın Bilgisi: (2017)

Family business: relation between its organizational culture and coninuity
Yazar:: de la Garza-Ramos, María Isabel, ve diğerleri
Baskı/Yayın Bilgisi: (2006)

Loneliness in couples and its relationship with attachment
Yazar:: Granillo-Velasco, Luisa Fernanda, ve diğerleri
Baskı/Yayın Bilgisi: (2020)

Factors that affect the financial performance of companies listed on the Mexican Stock Exchange
Yazar:: Mejia-Ramirez, Raul, ve diğerleri
Baskı/Yayın Bilgisi: (2020)

Women’s access to management positions in Latin American companies: The Argentine Case
Yazar:: Solari, Estefanía
Baskı/Yayın Bilgisi: (2021)

Advantages perceived by mexican companies that have the corporate social responsibility distinction, CSR®
Yazar:: Bonilla-Cruz, Luis Alfonso, ve diğerleri
Baskı/Yayın Bilgisi: (2019)

Cannot write session to /tmp/vufind_sessions/sess_v99jkhi7nocmr0554aec9hnard