Silva-Treviño, J. G., Macías-Hernández, B. A., Tello-Leal, E., & Delgado-Rivas, J. G. (2021). The relationship between service quality, customer satisfaction, and customer loyalty: A case study of a trading company in Mexico. Universidad Autónoma de Tamaulipas.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)Silva-Treviño, Juan Gilberto, Bárbara Azucena Macías-Hernández, Edgar Tello-Leal, و Jesús Gerardo Delgado-Rivas. The Relationship Between Service Quality, Customer Satisfaction, and Customer Loyalty: A Case Study of a Trading Company in Mexico. Universidad Autónoma de Tamaulipas, 2021.
توثيق جمعية اللغة المعاصرة MLA (الطبعة الثامنة)Silva-Treviño, Juan Gilberto, et al. The Relationship Between Service Quality, Customer Satisfaction, and Customer Loyalty: A Case Study of a Trading Company in Mexico. Universidad Autónoma de Tamaulipas, 2021.
